Listening

Listening

The Importance of Listening

 Listening is an active process by which we make sense of, assess, and respond to what we hear.

Learning Objectives

• Define active listening
• List the five stages of the listening process

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Key Points

• The listening process involves five stages: receiving, understanding, evaluating, remembering, and responding.
• Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker.
• Three main degrees of active listening are repeating, paraphrasing, and reflecting.

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Terms

• active listening

A particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker.

• Listening

The active process by which we make sense of, assess, and respond to what we hear.

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Examples

• Fully engaged listening might involve listening to a lecture, taking notes, considering what's being said, and asking questions.

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Full Text

Listening Is More than Just Hearing

Antony Gormley's statue "Untitled [Listening]," Maygrove Peace Park

Listening is an important academic, professional, and daily skill.

Listening is a skill of critical significance in all aspects of our lives--from maintaining our personal relationships, to getting our jobs done, to taking notes in class, to figuring out which bus to take to the airport. Regardless of how we're engaged with listening, it's important to understand that listening involves more than just hearing the words that are directed at us. Listening is an active process by which we make sense of, assess, and respond to what we hear.

The listening process involves five stages: receiving, understanding, evaluating, remembering, and responding. These stages will be discussed in more detail in later sections. Basically, an effective listener must hear and identify the speech sounds directed toward them, understand the message of those sounds, critically evaluate or assess that message, remember what's been said, and respond (either verbally or nonverbally) to information they've received.

Effectively engaging with all five stages of the listening process lets us best gather the information we need from the world around us.

Active Listening

Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker, by way of restating or paraphrasing what they have heard in their own words. The goal of this repetition is to confirm what the listener has heard and to confirm the understanding of both parties. The ability to actively listen demonstrates sincerity, and that nothing is being assumed or taken for granted. Active listening is most often used to improve personal relationships, reduce misunderstanding and conflicts, strengthen cooperation, and foster understanding.

When engaging with a particular speaker, a listener can use several degrees of active listening, each resulting in a different quality of communication with the speaker. This active listening chart shows three main degrees of listening: repeating, paraphrasing, and reflecting.

Degrees of Active Listening

There are several degrees of active listening.

Active listening can also involve paying attention to the speaker's behavior and body language. Having the ability to interpret a person's body language lets the listener develop a more accurate understanding of the speaker's message.

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2 questions for use in quizzes have been written about this concept below

The final stage in the listening process is

receiving., remembering., evaluating., and responding.

Active listening is

a communication technique that requires the listener to provide feedback to the speaker., a way of listening in which the audience restates or paraphrases what they heard in their own words., a listening method that displays sincerity and improves personal relationships., and All of these answers.

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